Customer Service, Support

Remote, Canada

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Hyrivo believes the future runs on clean, reliable power. With innovative solutions and a fan-first-style customer focus, we’re reshaping the energy experience for a smarter, more sustainable world.

We are looking for a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve questions, provide product or service information, and ensure a smooth, positive customer experience.

This is a high-growth opportunity for someone passionate about delivering exceptional customer experiences while supporting the transition to clean energy. You’ll be the voice of Hyrivo for our customers—resolving questions, simplifying complex information, and ensuring every interaction is clear, helpful, and human. Working closely with cross-functional teams, you’ll help improve processes, strengthen trust, and play a key role in shaping a reliable, customer-first energy experience. All we’re missing is you.

What you'll do

  • Respond to customer inquiries via phone, email, live chat, or social media

  • Provide accurate information about products, services, policies, and procedures

  • Resolve customer complaints in a calm, professional, and timely manner

  • Escalate complex issues to the appropriate department when necessary

  • Process orders, forms, applications, and requests

  • Maintain detailed records of customer interactions and transactions

  • Follow up with customers to ensure issues are fully resolved

  • Identify customer needs and suggest helpful solutions or services

  • Contribute to improving customer service processes and experiences

What you have

  • Proven experience in customer service or a similar client-facing role

  • Strong verbal and written communication skills

  • Good problem-solving and conflict-resolution abilities

  • Patience, empathy, and a positive attitude

  • Ability to multitask and manage time effectively

  • Basic computer skills and familiarity with customer support software

  • Ability to work independently and as part of a team

You do not need experience with all of these skills. What matters most to us is your willingness to learn, attention to detail, and approach to problem-solving, Patience, and empathy. Tools can be learned.

Training will be provided. Must be available for scheduled shifts or deadlines

What Success Looks Like

  • High customer satisfaction ratings

  • Quick and effective resolution of customer issues

  • Professional, friendly communication at all times

Our stack

At Hyrivo, our Customer Service team uses reliable tools to provide fast support, resolve issues efficiently, and ensure a smooth experience for every customer.

  • Helpdesk & Ticketing Systems: Zendesk, Freshdesk, Zoho Desk

  • Live Chat & Messaging: Intercom, LiveChat, WhatsApp Business

  • Phone & Call Center Systems: Aircall, RingCentral, CloudTalk

  • Customer Relationship Management (CRM): Salesforce, HubSpot CRM, Zoho CRM

  • Knowledge Base & Self-Service: ZenGuide, Helpjuice

  • Surveys & Customer Feedback: SurveyMonkey, Typeform, Google Forms

  • Collaboration & Internal Communication: Slack, Microsoft Teams

  • Reporting & Performance Tracking: Google Sheets, Microsoft Excel, Power BI

  • Core Customer Service Skills: Issue Resolution, Active Listening, Customer Communication, Problem Solving, Service Documentation, Escalation Handling

Perks

  • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely

  • A WFH stipend to support your home office setup

  • Up to 16 weeks of leave in a 12-month period

  • 401(k) matching program

  • Student loan support resources

  • Health, vision, dental, and life insurance

  • Gender-affirming care support program

  • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical

The hourly pay for this position ranges from $40–$115 CAD and includes eligibility for equity. Final compensation within this range will be determined based on several factors, including skill set, experience level, certifications, and geographic location.

Hyrivo is committed to equal employment opportunity for all employees and applicants. We do not discriminate based on race, color, religion, age, national origin, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other status protected by applicable law. We value diversity and believe it strengthens our culture and our work. Join us!