Client Success Manager, Supply

Remote, United State

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Hyrivo believes the future runs on clean, reliable power. With innovative solutions and a fan-first-style customer focus, we’re reshaping the energy experience for a smarter, more sustainable world.

Hyrivo is seeking a proactive and customer-focused Client Success Manager to build strong relationships with our clients and ensure they receive maximum value from our services. You will serve as the main point of contact after onboarding, helping clients succeed while identifying opportunities to improve their experience.

Your work will play a key role in customer satisfaction, retention, and long-term growth, The company will provide the necessary materials and support.

What you'll do

  • Build and maintain long-term relationships with clients

  • Serve as the primary point of contact for client needs and inquiries

  • Guide clients through onboarding and service adoption

  • Monitor client satisfaction and address concerns promptly

  • Track client performance and provide regular updates or reports

  • Collaborate with internal teams to resolve client issues

  • Identify opportunities for upselling or additional services

  • Reduce churn by ensuring clients achieve their goals

What you have

  • Proven experience in Customer Success, Account Management, or Client Services

  • Excellent communication and relationship-building skills

  • Strong problem-solving and conflict-resolution abilities

  • Ability to manage multiple client accounts at once

  • Experience using CRM systems

  • Strong organizational and follow-up skills

  • Ability to explain technical or service-related information clearly

  • Strong business acumen and practical problem-solving ability

  • Ability to manage multiple complex matters simultaneously

  • High level of integrity, discretion, and professionalism

  • Strong communication skills, both written and verbal

  • Proven experience in Customer Success, Account Management, or Client Services

What Success Looks Like

  • High client satisfaction and retention rate

  • Strong, trusting relationships with customers

  • Clients fully utilizing Hyrivo Energy’s services

  • Growth through renewals, referrals, and upsells

Our stack

  • Customer Relationship Management (CRM): Salesforce, HubSpot, Zoho CRM

  • Customer Success Platforms: Gainsight, Totango, ChurnZero

  • Communication & Meetings: Slack, Microsoft Teams, Zoom, Google Meet

  • Customer Support Collaboration: Zendesk, Freshdesk, Intercom

  • Data & Reporting: Google Sheets, Microsoft Excel, Power BI

  • Onboarding & Documentation: Notion, Confluence, Google Docs

  • Project & Task Management: Asana, Trello, Monday.com

  • Email & Client Outreach: outlook, Gmail, Mailchimp

  • Survey & Feedback Tools: Typeform, SurveyMonkey

  • Core Client Success Skills: Client Onboarding, Relationship Management, Retention Strategy, Upselling & Renewals, Performance Reporting, Conflict Resolution

Perks

  • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely

  • A WFH stipend to support your home office setup

  • Up to 16 weeks of leave in a 12-month period

  • 401(k) matching program

  • Student loan support resources

  • Health, vision, dental, and life insurance

  • Gender-affirming care support program

  • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical

The hourly pay for this position ranges from $40–$150 USD and includes eligibility for equity. Final compensation within this range will be determined based on several factors, including skill set, experience level, certifications, and geographic location.

Hyrivo is committed to equal employment opportunity for all employees and applicants. We do not discriminate based on race, color, religion, age, national origin, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other status protected by applicable law. We value diversity and believe it strengthens our culture and our work. Join us!